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Some customers are receiving the following message when trying to sign in to their accounts: 

"You have successfully signed in to Pearson. We were not sure where to send you.
For security reasons, sign out and close your web browser before going to your product website"

This issue is caused when a user double-clicks the Sign In button, or while waiting to complete sign in, clicks the button a second time.  We are actively working to resolve this issue.  Until then, if you receive this message, please follow these steps:

  1. Clear your browser cache, close all browser windows, then return to the login page. Click on the "Download Attachment" button above to download PDF instructions on how to clear the cache in Internet Explorer, Chrome, and Firefox.
  2. Enter your username and password, then click the Sign In button only once, do not double-click.  Then, allow the website time to process the sign in request.  This may take a few moments - do not click Sign In again at any time.

At the conclusion of each session, be sure to completely sign out of the application.  If the issue persists and you are unable to sign in, please contact Pearson technical support for assistance at 800-234-5832.